Customer Protection

Free Return Badge

Enjoy a risk-free shopping experience in our store SBluuCosplay.com! All items with the Free Return badge qualify for free return online at any time within 30 days of receiving. With our money-back guarantee, there are no questions asked. Whether it's an issue with our product (item received is not as described or other quality issues), or because you've simply changed your mind (buyer's remorse), you can reach out to us for a return. Under average processing times, you can expect a refund within 7 days after we process your claim (exception logistics cases excluded).

Please follow the following guidelines to initial a return application：

1.Apply for Return

Click the return button from the order details page, or click the return entry attached to your order confirmation email. Then select the reason for your return and upload pictures of items you'd like to return.

2.Free Return logistics

You can download a free shipping label and bring the items to a nearby pickup spot.

3.Refund Succeeded

You can track the shipment and validation status of your returns from the return entry on your order details page. Once verified, you will receive a refund in your original form of payment.

Hassle-free Refund Guarantee

For items with theFree Return badge, you can return the products within30 days of receiving and signing the delivery. The item must be unused, undamaged, and come with the original packaging.

Easy

You can simply initiate the return process online. Select the items to return, then upload pictures to download a return shipping label for free.

Efficient

We guarantee our local warehouse will verify your return within 48 hours of receiving the item. Once we successfully verify your return, the refund will be returned to your original form of payment. Under most circumstances, you should receive a refund within 7 working days, starting from the day where you post the returns.

Free

We provide you with a pre-paid return shipping label for each return application. There is no additional charge for our return service.

Reasons of Return We Guarantee

personal reason
inconsistent colour/pattern
inconsistent material
inconsistent function
inconsistent package
wrong items
less/missing items
poor quality of finishing
performance faults
product damage
package damage/ smudge

* For further information on our free return Service, please reach out to our customer service team.or email us:service@sbluucosplay.com

	Economy Shipping	Express Shipping	Stardard Shipping
USA	10-20 business day	4-6 business day	10-12 days
UK	10-14 business day	5-7 business day	6-10 days
CA	12-20 business day	5-7 business day	/
AU	/	5-7 business day	12-18 days
DE	12-14 business day	5-7 business day	12-14 days
FR	12-14 business day	5-7 business day	10-12 day

	Economy Shipping	Express Shipping	Stardard Shipping
USA	10-20 business day	4-6 business day	10-12 days
UK	10-14 business day	5-7 business day	6-10 days
CA	12-20 business day	5-7 business day	/
AU	/	5-7 business day	12-18 days
DE	12-14 business day	5-7 business day	12-14 days
FR	12-14 business day	5-7 business day	10-12 day

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