SBluuCosplay Customer Protection

Customer Protection

1.MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the estimated delivery date. You can get a refund or replacement.

2.EXCHANGE&RETURN

If you are not satisfied with any item(s) purchased from SBluuCosplay.com, simply contact our email : service@sbluucosplay.com. You can return the product,unused and unworn, within 15 days after receiving the package.

Returnable & Exchangeable Items:

1.Faulty items damaged/broken or soiled upon arrival
2.Items received in the incorrect size/color.
3.Unwashed, unworn and unused item(s) that have not met your expectation within 15 days of receiving.


Non-Returnable & Non-exchangable Items:

1. Items outside the 15 days warranty time-frame.
2: If you return part of the costumes, the payment can not be refunded.
3: Worn, used or altered items can not be returned.