Returns Policy
Enjoy a risk-free shopping experience in our store SBluuCosplay.com! All items with the Free Return badge qualify for free return online at any time within 30 days of receiving. With our money-back guarantee, there are no questions asked. Whether it's an issue with our product (item received is not as described or other quality issues), or because you've simply changed your mind (buyer's remorse), you can reach out to us for a return. Under average processing times, you can expect a refund within 7 days after we process your claim (exception logistics cases excluded).
For items with the Free Return badge, you can return the products within30 days of receiving and signing the delivery. The item must be unused, undamaged, and come with the original packaging.
We provide you with a pre-paid return shipping label for each return application. There is no additional charge for our return service.
Shipping
Delivery Time = Processing time (7 to 15 business days) + Shipping Time (10 to 20 days)
Processing Time
Most of our costumes&shoes are made to order, Some of the costumes are in stock size.We can ship them out within 3 to 4 working days.If it is not in stock size,Costumes are tailored for you ,The processing time will take 10 to 15 days.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
